1. Introduction
01890 Homes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property analysis platform and services.
By using our service, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Property addresses and search criteria
- Payment information (processed securely through Stripe)
- Communication preferences and feedback
2.2 Property Data
When you request property analysis, we collect:
- Property addresses and details
- Search parameters and criteria
- Analysis results and generated reports
- Usage patterns and preferences
2.3 Technical Information
We automatically collect certain technical information, including:
- IP address and device information
- Browser type and version
- Operating system
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide property analysis services and generate reports
- Account Management: To create and manage your account, process payments
- Communication: To send you service updates, reports, and respond to inquiries
- Improvement: To improve our services, develop new features, and enhance user experience
- Security: To protect against fraud, abuse, and security threats
- Compliance: To comply with legal obligations and enforce our terms
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing (Stripe)
- Email delivery and communication
- Data analytics and storage
- Property data sourcing and validation
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4.4 Aggregated Data
We may share aggregated, anonymized data that does not identify individual users for research, analytics, or business purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure payment processing
- Employee training on data protection
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active and for 30 days after deletion
- Analysis Reports: 30 days for free users, 1 year for paid users
- Payment Records: 7 years for tax and accounting purposes
- Communication Data: 2 years for customer service purposes
7. Your Rights and Choices
7.1 Access and Control
You have the right to:
- Access and review your personal information
- Update or correct inaccurate information
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
7.2 Cookies and Tracking
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.
7.3 Communication Preferences
You can manage your communication preferences by updating your account settings or contacting us directly.
8. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our service
Your continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@01890homes.com
- Address: 01890 Homes, Winchester, MA 01890
- Phone: (781) 729-0189
We will respond to your inquiry within 30 days.